19
Sep
I’m delighted to report that as of now, all of our shared and reseller hosting clients have been officially migrated to our new set of servers at The Planet. Special thanks to the entire ReadyWire crew for working overtime this week to ensure that the migration was a success.
I thought that now would be as good of a time as any to bring you the latest “ReadyWire Report.”
- First off, welcome HostLayer customers! We’re delighted to welcome you to the ReadyWire family. You’ve been awfully quiet. We’re really looking forward to working with and getting to know each of you.
- While we’re on the topic of HostLayer, let me point out that now that the migration has been completed, we can start focusing on growing and merging both brands. As I’m typing, one of our programmers is working to integrate the two companies billing and support systems. Currently, the ReadyWire team is having to manage two different help desk and billing/customer management systems. We’re perfectly fine with this arrangement for the time being, but as ReadyWire continues to grow, something will have to give.That’s why we’ve decided to give Kayako a try. HostLayer absolutely loved this product and we think we will too. We’ve just finished installing Kayako and hope to bring it online for you to use shortly. Bear with us please, will you?
- A clever blog reader such as yourself probably noticed that I didn’t write that we’ve finished migrating our VPS and dedicated server customers. The process of setting up and hardening additional servers in our virtual rack at The Planet is taking us a little longer than we anticipated. We’re hoping to have all of the nodes & servers provisioned by the end of the weekend. If this process goes as planned, we should be able to start migrating data over early next week. We sincerely appreciate your patience.
In closing, thank you for helping make ReadyWire one of the fastest growing web hosting companies in the biz! It truly is an honor to serve you.
Rick Hall
Senior VP of Operations
rick.hall @ readywire.com