ReadyWire Multimedia Solutions

Without a doubt, inquiries about IP’s being blocked by our server’s firewall is one of the most popular topics of tickets that come across our help desk.  Earlier this month, our team added a feature to our customer portal that enables you to unblock IP addresses yourself without having to open a help desk ticket.  Basically, all you need to do is type in the IP address of someone who is being blocked.  If the system confims that the IP address is being denied access to our server, you’ll have the option of unblocking it.  Within a minute or two, the IP will be removed from the server’s deny list and you or your client should be able to access the server once again.

Here is what you will need to do to check and see if an IP is being blocked:

1.)  Login to the ReadyWire Customer Portal by visiting https://secure.readywire.com/.

2.)  Click “Manage Services.”

3.)  Find the appropriate hosting account and click “View Details.”

4.)  Scroll down to the section labeled “Firewall Control.”

5.)  Under the section labeled “Attention Resellers,” you will find a text box.  Enter the IP address that you suspect to be blocked.  Click “Reseller:  Search Client IP” when finished

6.)  Simply follow the prompts.  You will either be told that the IP address is not being blocked or you will be presented with the reason why the IP is being blocked.  If the IP is being blocked, you will have the option of unblocking it by clicking a button.

If the IP address isn’t removed from our firewall, or if we can provide personal assistance, please do not hesitate to open a support ticket by visiting http://www.readywire.com/support/.