Typical scenario: You’re away from the office, maybe shopping with the family. Your Blackberry, iPhone, or other mobile device starts vibrating & making all sorts of noises. A new ticket has arrived! You immediately pull your phone out of your pocket and press a button in an effort to see who is in need of [...]
About twelve years ago, I worked for a rather large regional Internet Service Provider as the Systems Administrator. My primary role as Systems Admin was to make sure that our fleet of equipment was in tip-top shape. One night, while backing up our customer service team, I sat in a cubicle waiting for folks to [...]
This past month, ReadyWire websites (including but not limited to www.readywire.com, readywire.com, secure.readywire.com, & community.readywire.com) received more traffic than ever! To be exact, a 28% increase in website traffic! To be perfectly honest, we have not altered our marketing in anyway to result in such a dramatic increase in traffic. The only thing I can contribute it [...]
ReadyWire Multimedia Solutions resellers have the option of purchasing either a ClientExec or a WHMCS license to help automate many billing, invoicing, accounting, & technical support tasks. Can I be honest for a moment? It has been a long time since I’ve toyed around with ClientExec. Here at ReadyWire, we made the switch to WHMCS [...]