We’ve been reading a lot on WebHostingTalk and other community forum sites lately about website hosting companies that are using illegally pirated software to help power their business.  From cracked versions of WHMCS to nulled versions of Kayako, the abuse is rampant.

ReadyWire Multimedia Solutions is not only an authorized reseller of WHCMS and ClientExec, we fully support the software community!

You can verify some of our licenses here:

• cPanel — Enter “80.251.16.140″
• WHMCS — Enter “secure.readywire.com”
• Kayako — Enter “secure.readywire.com”

Protect yourself from a DMCA complaint!  If your website hosting company is providing you with some sort of software license, check to make sure that the license that they’ve provided you with is valid.

To sign-up for a reseller account that features a REAL WHMCS or ClientExec license, click here.

Shared Hosting-  99% off your shared hosting order

Reseller Hosting-  Free Account Upgrade & Free Domain Name!

Virtual Private Server Hosting- Free Disk Space & Bandwidth, and WHMCS!

Dedicated Servers-  Prices starting at $45.00

Hurry!  Time is running out.  Fetch these hot specials today!

• The ability to view & pay invoices over your phone
• The ability to open a support ticket, view support tickets, and reply to open support tickets
• The ability to submit a reboot request
• And many more features

If you are a current ReadyWire customer, we could use your help!  If you would be interested in being involved with a mini-beta test of the Mobile Interface, please click here and send me an email.  We’re an all-Blackberry office, so iPhone users are sought after desperately.  I’ll see to it that you’re rewarded handsomely for your time and efforts. 

As soon as the mobile version is ready, we’ll be sure to include it in our next customer newsletter.

1-877-44-READY

A little birdie tells me that phone-based technical support might be coming to a toll-free number near you real soon!    *hint hint*

Have a nice weekend!

- rh

Intel ATOM 330 Dual-Core Processor
RAM:  2GB
Primary Hard Drive:  320 GB
Secondary Hard Drive:  Optional
IP Addresses:  5 IP’s
Premium Bandwidth:  3000 GB
Uplink:  100 Mbps Uplink
Setup Fee:  $25.00 FREE | Monthly Price:  $90.00
Click here to sign up today!

Intel Core2Duo E8400
RAM:  2GB
Primary Hard Drive:  250 GB
Secondary Hard Drive:  250 GB
IP Addresses:  5 IP’s
Premium Bandwidth:  5000 GB
Uplink:  100 Mbps Uplink
Setup Fee: $25.00 | Monthly Price:  $150.95
Click here to sign up today!

Intel Dual Xeon Quad-Core 5410 2.33GHz 12MB Cache
RAM:  2GB
Primary Hard Drive:  250 GB
IP Addresses:  5 IP’s
Premium Bandwidth:  5000 GB
Uplink:  100 Mbps Uplink
Setup Fee: $25.00 | Monthly Price:  $279.95
Click here to sign up today!

What’s included?

• Choice of OS with Full Root Access
• Un-managed
• 24×7 Support
• Energy Efficient Data Center
• Juniper Powered Network
• APC Battery Backups
• Blazing Fast Uplinks
• Diesel Generators
• FM200 Dry Fire Suppression
• Multiple Bandwidth Providers
• Scalable Upgrades
• 100% Network Uptime Guarantee
• 100% Hardware Uptime Guarantee
• Secure Data Center
• Server Ping Monitoring

Add-on Options

• cPanel/WHM-  $15.00/mo
• Plesk- $15.00/m

About the Data Center

CIMCO Data Center, Chicago, IL

The Chicago dedicated server network is routed by top of the line Juniper edge routers and aggregated through Cisco and Juniper switches. Because the data center is located in the heart of downtown Chicago, we have access to most major bandwidth providers. Network gear is completely redundant all the way down to the uplinks that link up the cabinets, and to the providers that have been selected, along with the entry-points in to the facility.

To learn more about the CIMCO Data Center, please click here.  To learn more about ReadyWire Multimedia Solutions, please click here.

Test the speed of the network by downloading one of these speed-test files.

• 1 Meg Download Test
• 10 Meg Download Test
• 100 Meg Download Test
• 500 Meg Download Test

ReadyWire will continue to offer 24 hour technical support services throughout the holiday weekend, should you need assistance.

From the ReadyWire family to yours, Happy New Year!

Noël

The ReadyWire Sales & Billing department will be closed Thursday, December 24th thru Sunday, December 28th in observence of the Christmas holiday.  However, our server administrators and technical support specialists will be available to assist you should a situation arise.

From our family to yours, Happy Hanukkah & Merry Christmas!

• First off, we’re in a new data center.  To make a long story short, we felt that our previous data center was actually hindering our ability to provide you with the highest level of service.  As a result, we pulled the plug on all of our servers in their center and have since relocated to a data center that is much more reliable and easier to work with!  We’ve been in consistent communication with their Owner and CEO and we’re confident that the relationship that we’ve built will translate into a better ReadyWire for all of our customers.
• We’ve entered into a business relationship with Panopta, a server monitoring and outage management company (ironically, based right here in Chicago).   Every 60 seconds, Panopta sends a request to different services (DNS, Mail, SSH, WWW) on all of ReadyWire’s servers.  If Panopta is ever unable to complete the request, our server admins are instantly alerted by a series of emails and text messages.  Plus, we’ve also extended this service to all of our VPS customers.  If you would like ReadyWire to add your email or cell phone to the Panopta monitoring system, please make your request by opening a trouble ticket.  This is an added feature at no additional cost!
• For full redundancy, we’ve setup a mirror of ReadyWire’s corporate sites in another data center.  In fact, this data center is located in an entirely different country, Great Britain!  This will ensure that ReadyWire’s website & support features are available even when ReadyWire’s main network in Orlando is inaccessible.

ReadyWire is committed to you and your business.  More than ever, keeping your site online 100% of the time is our priority.  Let us prove it to you!  If you’re not already a ReadyWire customer, click here to sign up today!

Todd, Cole and I have been manning the help desk ever since the network came back up and by now, I think I’ve typed ‘I’m Sorry’ about 1000 times.  Get ready!  Here comes 1,001:

I’m sorry

Before I took my Sunday nap, I was reading through the final chapters of “Driving Change:  The UPS Approach to Business.”  It’s funny, because I’m seeing a lot of parallels between the business model of ReadyWire and a gigantic global company like UPS.  UPS grew from a bicycle messenger company into an enabler of “global commerce.”   Sure, we’re still in the bike messenger phase, but without a doubt, ReadyWire enables companies to connect on a global level.

Hundreds of businesses depend on ReadyWire each day to communicate with their clients.  I’ve heard from dozens and dozens of individuals who were unable to collect orders as a result of our 48 hour downtime.  Hotels from Bolivia to Orlando were unable to collect reservations.  A home appraisal company in middle America couldn’t access their customer quote information from their digital database.  Throughout the world, many businesses came to a screeching halt as a result of our network outage.  This is something that we’re not proud of.

The success of UPS is a result of their strong pillars, one being their “ability to deliver – and not just packages and documents…UPS has long measured every aspect of its operations, from how many left-hand turns a driver will encounter on a route, to the number of packages the company delivers worldwide each day.  (Source:  Business principles that underpin a century of UPS).”

We need to take a chapter out of UPS’s book and measure every aspect of our operation.  To be perfectly honest, everything is being layed out on the table.  The following is some of the questions that I’ve been asking myself over the past few days:

1.  Network- Is ReadyWire’s network in shape?  Is our Houston data center serving our best interest for shared and reseller hosting needs and is our data center in Chicago providing us with the best solution for our streaming media customers?  Is our network safe and sound?  These are the tough questions that we’re asking ourselves right now.  If we find that the answers don’t measure up, we’ll certainly make changes.  Even going as far as moving servers to another data center is a possibility.

2.  Online Help Desk- When our network was down, ReadyWire clients such as yourself were unable to visit our website and communicate with our customer service team.  We need to correct that, and fast.  We’re working on making our website & technical support portal 100% redundant, so that you’ll always be able to reach us.

3.  Telephone Call Center- I reviewed our telephone records throughout the outage.  Hundreds and hundreds of calls poured into our phone bank, to the point where our provider couldn’t handle all of the calls.  We’re going to work with our phone company to ensure that doesn’t happen again.

But on that same note, it appears as if having a network status voicemail line could have been quite helpful to you.  We’re going to make a “Network Status Announcement” a standard feature of our phone tree.  Most importantly, we’ll work to keep it updated with useful information in the event of an outage.

Any suggestions or comments?   Just like the title suggests, this is an open memo.  I would love to hear your suggestions or comments.  Please do not hesitate to write me personally.  You connect with me one on one by emailing rick @ readywire.com.  If you would prefer to talk, shoot me an email and I’ll give you a call when it’s convenienant for you.

Sincerely,

Rick Hall
Senior VP of Operations
ReadyWire Multimedia Solutions